At Dr. Newton’s Naturals, we value your loyalty and constantly strive to provide you with excellent customer service and satisfaction. In our commitment to offer you the best possible experience, we have outlined important information below to help you navigate our shipping and return policies.
FREE Standard Shipping On Internet Orders Over $129.00!
If your ship-to address is within the Continental US, Alaska, and the US. Virgin Islands, Hawaii, or Guam, your shipping fee is $14.95 for all orders at or under $129. Orders that are over $129 to these destinations do not incur shipping charges, unless otherwise noted.
IMPORTANT: If you send us a check or money order, please remember to add the appropriate shipping charge to the total price, or your shipment will be delayed.
For orders that are outside the Continental US, please call us at 1-888-593-7574 between 6:00 am and 11:00 pm EST to determine your shipping charge.
Shipping charges for orders to Canada are $24.95.
Three Simple Ways to Order
Choose one of 3 easy, safe and convenient ways to purchase Dr. Newton’s products:
- By web: Ordering online is simple and available 24 hours a day! It is also the fastest way to receive our products. With our easy-to-follow checkout process, you can enter your credit card safely. We have a secure server that encrypts your personal data.
- By phone: Please contact our order phone line at 1-888-593-7574. If you need more information, or have additional questions, our customer service department is standing by at 1-800-293-0950.
- By mail: If you prefer to send a check or money order, simply add the products you want to the shopping cart. Before checking out, just click on the Shopping Cart icon. The Shopping Cart page will display your cart subtotal. This is a good time to make sure all of your quantities are accurate before you add the appropriate shipping costs. Then print out the “Your Shopping Cart Contents” page. You will need to include this printout with your check or money order. Please mail it to us at the following address:
Dr. Newton’s Naturals
Customer Service Department
ATTN: Internet Order Processing
53 Darling Avenue
South Portland, ME 04106
Our Money Back Guarantee & Returns Policy
Thousands of people benefit from the use of our products. Before you consider returning an item, it’s important to note that nutritional formulas often take time to reach optimal performance. Beyond having realistic expectations about our formulas, it is imperative that you follow the directions as recommended.
If you are still dissatisfied with your product, you may return it for a full product refund within 30 days of order receipt. The product refund will reflect the full price you paid minus the shipping and handling fees.
BEFORE returning an item, you will need to call our Customer Service Department at 1-888-295-6818 to receive a Return Authorization Number.
Returns after the Manufacturer’s Guarantee Are Subject to the Following: All refunds are issued using your original purchase method. If you placed an order with a credit or debit card, please allow one to two billing cycles for your credit to appear. If we receive an authorized return after the guarantee period (not to exceed 60 days), you will be eligible for a merchandise credit. Merchandise credits may only be used to purchase products – excluding shipping and handling charges. All sales using merchandise credits are final. Returned books, videos, DVDs and CDs are eligible for merchandise credit only. Shipping and handling charges are non-refundable.